Emergencies

In a true medical emergency, go directly to the Melrose-Wakefield hospital emergency room.

IF THE OFFICE IS OPEN

Please call the office to request an urgent appointment. We make every effort to see patients the same day of their concern. In a true medical emergency, go directly to the Melrose-Wakefield hospital emergency room.

IF THE OFFICE IS CLOSED

Our doctors take “call” on a rotating schedule and are available 24 hours a day, seven days a week, including holidays.

To reach one of the providers during off hours for urgent matters, call the 781-245-0402 to page the on call provider. In a true medical emergency, go directly to the Melrose-Wakefield hospital emergency room.

Please tell the answering service secretary (not Dutton Family Care employees) your name, your primary care provider’s name, and the nature of your problem. The secretary will then forward the message to the on call provider. We do ask that you not call at night or during the weekends for routine matters such as prescriptions, refills, bills and appointments. These matters are more easily and efficiently handled during routine day-time business hours.

Answering Service Issues
We assume no responsibility whatsoever for the failure of answering service personnel (not our employees) to respond appropriately to an urgent situation. Therefore, in a true emergency, particularly if you are unable to reach the doctor, go directly to the Melrose-Wakefield hospital emergency room.