Emergencies

In a true emergency, particularly if you are unable to reach the doctor, go directly to the Melrose-Wakefield hospital emergency room. If emergency is not life threatening but you still need care, please seek treatment at Hallmark Health urgent care facilities located in Medford and Reading. 

IF THE OFFICE IS OPEN

Please call the office to request an emergency appointment. We make every effort to see patients with serious emergencies without delay.

We do ask that you not call at night or during the weekends for routine matters such as prescription refills, bills and non-emergency appointments. These matters are more easily and efficiently handled during routine day-time business hours.

IF THE OFFICE IS CLOSED

Our doctors take “call” on a rotating schedule and are available 24 hours a day, seven days a week, including holidays.

To reach Dr. Calef at night or on weekends, call the Wakefield office at 781-245-0402.

Please tell the answering service secretary (not Dutton Family Care employees) your name, your regular doctor’s name and the nature of your problem. The secretary will then forward the message to the doctor on call and will work with the doctor to answer your need as promptly as possible. We do ask that you not call at night or during the weekends for routine matters such as prescriptions, refills, bills and appointments. These matters are more easily and efficiently handled during routine day-time business hours.

Answering Service Issues
We assume no responsibility whatsoever for the failure of answering service personnel (not our employees) to respond appropriately to an urgent situation. Therefore, in a true emergency, particularly if you are unable to reach the doctor, go directly to the Melrose-Wakefield hospital emergency room or Urgent Care facility.