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Emergencies

In a true emergency, particularly if you are unable to reach the doctor, go directly to the Melrose-Wakefield hospital emergency room. If emergency is not life threatening but you still need care, please seek treatment at Hallmark Health urgent care facilities located in Medford and Reading. 

IF THE OFFICE IS OPEN

Please call the office to request an emergency appointment. We make every effort to see patients with serious emergencies without delay.

We do ask that you not call at night or during the weekends for routine matters such as prescription refills, bills and non-emergency appointments. These matters are more easily and efficiently handled during routine day-time business hours.

IF THE OFFICE IS CLOSED

Our doctors take “call” on a rotating schedule and are available 24 hours a day, seven days a week, including holidays.

To reach Dr. Calef at night or on weekends, call the Wakefield office at 781-245-0402.

Please tell the answering service secretary (not Dutton Family Care employees) your name, your regular doctor’s name and the nature of your problem. The secretary will then forward the message to the doctor on call and will work with the doctor to answer your need as promptly as possible. We do ask that you not call at night or during the weekends for routine matters such as prescriptions, refills, bills and appointments. These matters are more easily and efficiently handled during routine day-time business hours.

Answering Service Issues
We assume no responsibility whatsoever for the failure of answering service personnel (not our employees) to respond appropriately to an urgent situation. Therefore, in a true emergency, particularly if you are unable to reach the doctor, go directly to the Melrose-Wakefield hospital emergency room or Urgent Care facility.

Prescriptions

If you need to have a prescription refilled other than when you are visiting our office, please use the Hallmark Health Patient Portal located on our home page. This is the fastest, most convenient way to have your refills done but if you prefer to call our office, please have the following information ready:

  • Your name
  • Your DOB
  • Your doctor’s name
  • What prescription you want refilled
  • Name and location of drug store

Please have your medicine bottle near the phone when calling so that all the information can be given to our secretary.

Please remember that we do reserve the right to refuse to refill prescriptions for patients we have not seen for a long time, as the medications may no longer be needed or the dosage may be improper. We may ask you to be seen prior to the refill.

After hours
Please do not call the office after hours for prescription refills. Refills are more easily and efficiently handled during routine day-time business hours.

Referrals

Some services or specialist referrals may not be covered by your health plan. If you want a referral to a certain specialist, please make sure that specialist is an” in network” Provider for your particular health plan.

If the specialist you choose is not covered by your health plan you will be responsible for payment of the bill in full.

To obtain a referral please call the hospital referral line at 781-338-7100 between 8:00 a.m. and 5:00 p.m.

For more information, see Emergencies.