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Melrose Office Closing

10/01/2018

Dear Friends and Patients,

I am writing to let you know, I will be moving to the Wakefield Office. As of October 15, 2018, I will be closing my Melrose Office and only providing patient care at the Wakefield Office 33 Avon Street. I will continue to care for my patients, but will now be able to work more closely with my son, Dr. Benjamin Calef and my colleague Meagan Rich, PA-C. I will continue to participate in the same insurance plans, so that should not be a concern. I value you as a patient, and I hope you will come to our Wakefield Office for your healthcare needs. I realize that change can be difficult but my staff and I hope to make the transition as smooth as possible for you. We have included all the details regarding our new location, including address, phone number and office hours in the box below. It has been a pleasure working with you and I look forward to seeing you in Wakefield. If you should have any questions or concerns, please feel free to contact us.

Take care,

Dr. David Calef

Benjamin Calef, M.D.

A native of Melrose, Dr. Benjamin Calef graduated from the University of Massachusetts and completed his medical degree at American University of the Caribbean. He completed his Family Practice residency at the University of Massachusetts. Dr. Calef currently resides in Boston.

Our Office

Located at 33 Avon Street, Wakefield, MA

  • Entry way newly renovated this year.

Insurance

If you have insurance, please bring your insurance card(s) to the office every time you visit. Please let us know if you do not have insurance.

Insurance Plans Accepted


All Commercial Insurances accepted by Hallmark Health.

Insurance Plans NOT Accepted


MassHealth and Network health.

Know Your Co-Pay
Many HMOs require a co-payment, which is due at the time of the office visit. We will then bill your health plan for the remainder of the payment due. It is your responsibility to know the amount of your co-pay for each visit. Please consult your insurance card or insurance company to get this information if you cannot find it.

Know Your Deductible
You are responsible for a deductible at the beginning of each calendar year. After the deductible is met, you will be responsible for only a small portion of your bill.

Workmen’s Compensation Accident Insurance
The patient must provide all information including claim numbers and the insurance carrier’s name and address.

Auto Insurance
The patient must provide all information including claim numbers and the insurance carrier’s name and address.

History

The Dutton family name has been associated with quality medical care in Wakefield since 1893 when Charles Dutton, M.D. established his home and practice at 33 Avon Street. His son Richard and then grandson Robert lead the practice through much of the 20th century.

The year 1977 brought tremendous growth. Dr. John Kidd  joined Dr. Robert Dutton and within that same year Dr. David Calef came aboard as well, establishing the first group of board-certified family practitioners on the North Shore.

In 2016, following Dr. Kidd’s retirement, Dr Calef’s son, Ben, joined the practice. Not unlike the Dutton’s before them, Dr. Calef continues a legacy, and also extends a tradition of family medicine established by the Dutton family well over 120 years ago.

David A. Calef, M.D.

A native of New Bedford, Dr. Calef graduated Cum Laude from the University of Massachusetts and completed his medical degree at the University of Virginia. He completed his Family Practice residency at the University of Florida affiliated programs. Dr. Calef currently resides in Milton, MA.

Appointments

Appointments will be accepted by use of the offices directly. An office staff member may need to speak with patients requesting appointments via the Patient Portal. For urgent care or same day appointments, we would ask that you call the office directly so that we can determine the severity of the situation. Patients are seen by appointment with the provider of his or her choice. The secretary making the appointment will ask certain questions to best determine the urgency with which the patient may need to be seen. We strongly believe that each patient needs to choose one provider and see that same provider each time a visit is made, except in an emergency. This allows for the patient to develop a relationship with the provider and provides better continuity of care. Because illness is completely unpredictable, our scheduling is arranged so that patients with serious emergencies may be seen without delay. Patients may make appointments during Office Hours or through use of the Patient Portal for non-urgent care. For a list of Office Hours, click here.

What to do if you can’t keep your appointment
If you are unable to keep a scheduled appointment please call the office at least 24 hours in advance. If that is not possible, please call as soon as possible. We even appreciate last-minute cancellations as this frequently allows us to accommodate patients with more urgent problems.

For emergency appointments click here.

E-mail Policy

Appointments will be accepted by phone or Patient Portal use only. An office staff member may need to speak with each patient before making an appointment in order to determine the best choice of action for each situation. For this reason we cannot accept appointments by e-mail. We appreciate your understanding in this matter.

Emergencies

In a true emergency, particularly if you are unable to reach the doctor, go directly to the Melrose-Wakefield hospital emergency room. If emergency is not life threatening but you still need care, please seek treatment at Hallmark Health urgent care facilities located in Medford and Reading. 

IF THE OFFICE IS OPEN

Please call the office to request an emergency appointment. We make every effort to see patients with serious emergencies without delay.

We do ask that you not call at night or during the weekends for routine matters such as prescription refills, bills and non-emergency appointments. These matters are more easily and efficiently handled during routine day-time business hours.

IF THE OFFICE IS CLOSED

Our doctors take “call” on a rotating schedule and are available 24 hours a day, seven days a week, including holidays.

To reach Dr. Calef at night or on weekends, call the Wakefield office at 781-245-0402.

Please tell the answering service secretary (not Dutton Family Care employees) your name, your regular doctor’s name and the nature of your problem. The secretary will then forward the message to the doctor on call and will work with the doctor to answer your need as promptly as possible. We do ask that you not call at night or during the weekends for routine matters such as prescriptions, refills, bills and appointments. These matters are more easily and efficiently handled during routine day-time business hours.

Answering Service Issues
We assume no responsibility whatsoever for the failure of answering service personnel (not our employees) to respond appropriately to an urgent situation. Therefore, in a true emergency, particularly if you are unable to reach the doctor, go directly to the Melrose-Wakefield hospital emergency room or Urgent Care facility.